Last updated: January 6, 2026
PicklEagles is committed to delivering your pickleball equipment and accessories promptly and securely. This policy outlines our shipping practices, processing times, and delivery estimates.
SECTION 1 - ORDER PROCESSING TIME
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high-volume periods (such as product launches or holidays), processing may take an additional business day. We prioritize orders placed via TikTok Shop to ensure strict compliance with marketplace shipping standards.
SECTION 2 - SHIPPING RATES & ESTIMATES
We offer calculated shipping rates based on the weight of your order and your location.
For customers in the United States:
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Standard Shipping (5-10 Business Days): Free for orders over $50 USD.
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Standard Shipping (5-10 Business Days): Flat rate of $4.99 USD for orders under $50 USD.
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Express Shipping (3-7 Business Days): Calculated at checkout based on carrier rates.
Note: Delivery delays can occasionally occur due to carrier issues or unforeseen circumstances. The dates provided above are estimates.
SECTION 3 - MULTIPLE PACKAGES
Because we source our specialized equipment from distinct distribution partners to ensure the best quality and availability, your order may contain items that are shipped separately.
If you order multiple items (e.g., a paddle and a separate set of balls), they may arrive in separate packages with unique tracking numbers. You will receive a shipping confirmation email for each package shipped.
SECTION 4 - HOW TO CHECK ORDER STATUS
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
You can track your order directly on our website via the "Track Order" link in our main menu or by visiting the carrier’s website directly.
SECTION 5 - SHIPPING TO WRONG ADDRESS
We are not responsible for lost or undelivered packages if the shipping address provided at checkout is incorrect or incomplete.
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Customer Responsibility: Please verify your shipping details carefully before finalizing your order.
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Correction Window: If you notice an error, contact support@pickleagles.com immediately. If the order has already been processed or shipped, we cannot change the destination.
SECTION 6 - LOST OR STOLEN PACKAGES
PicklEagles is not liable for packages that are confirmed as "Delivered" by the shipping carrier but are subsequently reported lost or stolen.
If your tracking says "Delivered" but you cannot locate the package, please check with neighbors or your local carrier office. If the package is lost in transit (tracking stops updating for an extended period), please contact us, and we will assist you in filing a claim or issuing a replacement.
SECTION 7 - INTERNATIONAL SHIPPING
At this time, we primarily ship to customers within the United States. We do not currently ship to P.O. boxes or APO/FPO military addresses.
SECTION 8 - DUTIES AND TAXES
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PicklEagles is not responsible for these charges if they are applied and are your responsibility as the customer.
CONTACT US
If you have any further questions regarding our shipping policy, please contact us at:
Email: support@pickleagles.com
